Refund policy

RETURN & REFUND POLICY — MAIDEN RACE LLC

Last Updated: November 17, 2025

Thank you for shopping with Maiden Race LLC. Because many of our products are produced individually once an order is placed, we do not accept traditional returns or exchanges. Please review this policy before placing your order.

1. Non-Returnable & Non-Exchangeable Items

We do not accept returns or exchanges for the following:

Incorrect size or color selection
Change of mind or buyer’s remorse
Minor color, scale, or placement variations
Normal production differences related to materials or print methods
Shipping delays caused by the carrier
Items shipped to incorrect or incomplete addresses provided at checkout

All sales are final.

2. Replacements & Refunds for Defective Items

Maiden Race LLC may, at our sole discretion, offer a replacement or refund for items that have a verified:

manufacturing defect
misprint
damage caused during delivery by the carrier

To request a review, you must:

submit your claim within 7 days of delivery
include clear photos of the issue
provide your order number and email used at checkout

All claims must be reviewed and approved by Maiden Race LLC before any action is taken.

Replacements and refunds are not guaranteed and depend on:

the nature and severity of the issue
available inventory
the policies of our production and shipping partners

We reserve the right to decline any claim that does not meet these requirements.

3. Lost, Stolen, or Delayed Packages

Once an order has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

Maiden Race LLC is not responsible for:

lost or stolen packages
packages delivered to incorrect addresses entered by the customer
carrier delays due to customs, weather, peak volume, or other external events

If your package is lost or delayed, we will assist you in contacting the carrier, but replacements or refunds are not guaranteed unless supported by the carrier or our production partners.

4. Incorrect Addresses

Orders shipped to an address entered incorrectly by the customer are not eligible for replacement or refund.
Please double-check your address at checkout.

5. TikTok Shop Orders

Orders placed through TikTok Shop are governed by TikTok Shop’s own policies, which may differ from the policies on this website. TikTok Shop’s rules will apply to any order placed through their platform.